Refund policy

At The Blue Rose, we are committed to delivering fresh, beautiful flowers and exceptional service. Because our products are perishable and time-sensitive, we have created the following policy to ensure clarity and fairness for all our customers.

🌹 Returns

Due to the delicate nature of fresh flowers, we do not accept physical returns. However, your satisfaction is very important to us.

If your order arrives damaged, incorrect, or does not meet the quality standards you expected, please contact us within 24 hours of delivery with clear photos of the product.

💐 Refund Eligibility

You may qualify for a refund or replacement if:

  • The wrong item was delivered

  • Flowers arrived severely damaged or wilted

  • Your order was not delivered (except when an incorrect address was provided)

  • The product significantly differs from what was ordered

Requests made after 24 hours of delivery may not be eligible for a refund.

🔁 Replacements

When possible, we prefer to offer a replacement arrangement to ensure you still get to enjoy the beauty of our flowers. Replacements are subject to product availability.

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect or incomplete delivery address provided by the customer

  • Recipient unavailable at the time of delivery

  • Minor variations in flower type or color due to seasonal availability

  • Dissatisfaction based on personal preference

Note: Flowers are natural products, and slight variations make each arrangement unique.

⏳ Order Cancellations

Orders may be canceled if requested at least 24 hours before the scheduled delivery time. Once an order has been prepared or dispatched, cancellations may not be possible.

💳 Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

📩 Contact Us

For any concerns or refund requests, please reach out to our support team:

Email: r_matar09@hotmail.com
Phone:+965 66277770

We appreciate your trust in The Blue Rose and are dedicated to making every special moment memorable with our flowers.