Terms of service

Overview

The Blue Rose provides customers with fresh flowers and floral arrangements for special occasions including birthdays, weddings, anniversaries, baby showers, Valentine’s Day, and other events. These terms apply to all visitors, customers, and users of our services.

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your location or have permission from a parent or guardian to use this site.

3. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices are listed in [Insert Currency] and may change without notice.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

  • Full payment must be received before orders are processed.

4. Product Information

We strive to ensure that product descriptions and images are accurate. However:

  • Flowers are natural products and may vary slightly in color, size, or appearance.

  • In rare cases, substitutions may be made with flowers of equal or higher value if certain blooms are unavailable.

5. Delivery Policy

  • Delivery times are estimates and may vary due to weather, traffic, or unforeseen circumstances.

  • Please ensure that delivery details are accurate. The Blue Rose is not responsible for failed deliveries caused by incorrect information.

  • Once an order has been delivered successfully, responsibility transfers to the recipient.

6. Returns & Refunds

Due to the perishable nature of flowers:

  • Refunds or replacements are only available if you contact us within 24 hours of delivery with proof of the issue.

  • We do not offer refunds for delays caused by factors beyond our control.

Customer satisfaction is very important to us, and we will always work to resolve concerns fairly.

7. Cancellations

  • Orders may be canceled if requested at least 24–48 hours before the scheduled delivery time.

  • Same-day or custom orders may not be eligible for cancellation once preparation has begun.

8. Intellectual Property

All content on this website — including logos, images, text, and designs — belongs to The Blue Rose and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

The Blue Rose is not liable for:

  • Indirect or incidental damages

  • Delivery delays beyond our control

  • Allergic reactions to flowers or plants

Our maximum liability is limited to the value of the product purchased.

10. Privacy

Your personal information is handled securely and used only for order processing, communication, and improving your shopping experience. We do not sell or share your data with third parties except as required to provide our services.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website means you accept any modifications.

12. Contact Information

For questions about these Terms, orders, or our services, please contact us:

The Blue Rose
Email: r_matar09@hotmail.com
Phone:+965 66277770